Shipping & Returns
Shipping Policy:
- All orders will be shipped in eco-friendly & reusable packaging.
- I offer shipping to Canada, USA, Europe, UK, Switzerland, Australia and New-Zeland.
- Depending if you’re buying a custom item or one that is ready, orders will be processed and shipped within 1- 3 weeks.
- Shipping costs will be calculated at checkout based on the destination and order weight.
- Please ensure the shipping address provided is accurate and complete to avoid delivery issues.
- Once your order is shipped, you will receive a confirmation email with tracking information, if available.
- I have no control over duties and taxes therefore, I am not responsible for any customs fees, taxes, or duties incurred upon international shipments.
- I offer shipping to Canada, USA, Europe, UK, Switzerland, Australia and New-Zeland.
- Depending if you’re buying a custom item or one that is ready, orders will be processed and shipped within 1- 3 weeks.
- Shipping costs will be calculated at checkout based on the destination and order weight.
- Please ensure the shipping address provided is accurate and complete to avoid delivery issues.
- Once your order is shipped, you will receive a confirmation email with tracking information, if available.
- I have no control over duties and taxes therefore, I am not responsible for any customs fees, taxes, or duties incurred upon international shipments.
- I offer multiple shipping options to suit your needs. If you choose the cheaper shipping option without a tracking number, please note that I am not responsible for lost or delayed packages. To ensure the safety and timely delivery of your order, I highly recommend selecting the shipping option that includes tracking. This way, you can monitor your package’s progress and have peace of mind knowing its whereabouts.
Return Policy:
- Due to the nature of being a small business and the handmade nature of my products, I do not accept returns for a refund.
- However, if you are unsatisfied with your purchase, please contact me (info@marsombrero.com). I will be happy to resolve any issues that may arise.
- If we agree on an exchange, return shipping costs will be the responsibility of the customer, except in cases of error or the item arrived damaged.
Return Policy:
- Due to the nature of being a small business and the handmade nature of my products, I do not accept returns for a refund.
- However, if you are unsatisfied with your purchase, please contact me (info@marsombrero.com). I will be happy to resolve any issues that may arise.
- If we agree on an exchange, return shipping costs will be the responsibility of the customer, except in cases of error or the item arrived damaged.